รายละเอียด
• Handles customer enquiries and provides technical advice regarding self-clinching fastener applications.• Answers enquiries pertaining to declarations on raw materials according to various compliance requirements, e.g., RoHS, REACH, and Conflict Minerals statements.• Recommends and designs special products and/or recommends fastener solutions that meet customers' requirements.• Responsible for documenting activities related to product design and any critical contacts or meeting excerpts in a CRM platform.• Participates in and coordinates customer sample testing with the factory team and provides reports according to customer requirements and expectations.• Reviews engineering drawings and liaises with customers for clarifications as needed.• Updates cross-references of customer part numbers or competitor part numbers against the company's on a shared platform.• Distributes and follows up on New Product Bulletins to customers and distributors for product awareness; reviews technical inaccuracies and suggests improvements to the corporate marketing team.• Travels to customer premises or participates via online meetings to address technical complaints or application discussions.• Supports the Sales team and regional Field Applications Engineers on technical matters.• Provides or supports training of new hires within the company or distribution network.• Plans mini roadshows at customer premises to display self-clinching fastener products and application solutions to attract customer interest.• Assists the Sales and Marketing teams in planning and setting up exhibitions in respective regions.• Attends frequent internal online meetings on subjects such as market segment updates and new product introductions. After-hours participation may be required due to global regional involvement.Quality (First Responder)• Coordinates all QA activities (RMA, corrective reports, sorting, expenditures) with customers and factories in assigned territories.• Liaises with customers on quality issues as the first level of response. Where viable, visits customer sites to help resolve issues.• Recommends purchases of equipment for the Field Applications department to improve capabilities.• Participates in ISO 9001:2015 system refreshes and updates relevant written processes and procedures.• Coordinates and submits IMDS and MSDS documents with customers and manufacturing sites.• Liaises on and submits product qualification documents requested by customers, e.g., PPAP from manufacturing sites.• Prepares and compiles Excel data or PowerPoint presentations related to regional quality issues for weekly, monthly, quarterly, or yearly management review as required.
