Center Operations Director (Education)รหัส:76511

100,000 THB ~ 120,000 THBติดรถไฟฟ้า MRT2 วัน ที่ผ่านมา

ภาพรวม

  • รายได้ต่อเดือน

    100,000 THB ~ 120,000 THB

  • ประเภทธุรกิจ

    Education

  • รายละเอียด

    Business: Education
    Location: Bangkok and metropolitan (branches)

    Key Responsibilities:

    - Teaching Quality: Establish and maintain teaching standards through observations, audits, quality scorecards, and continuous improvement initiatives.
    - Customer Experience: Drive consistent service standards across all centers, including onboarding, parent communication, complaint resolution, and customer satisfaction.
    - Operations Excellence: Standardize SOPs, ensure operational readiness, and maintain compliance, staffing, scheduling, and facility standards across all branches.
    - People Development: Coach branch managers and center teams, lead onboarding and training programs, and build capability pipelines for operational roles.
    - Performance Management: Monitor KPIs covering quality, retention, customer satisfaction, operational excellence, and branch performance; provide data-driven insights and recommendations to the MD while partnering with the Commercial team to improve business results.

คุณสมบัติ

  • คุณสมบัติ

    Requirements:

    • Bachelor's degree in Education, Marketing, Business Administration, or a related field
    • Experience working in multi-branch education, service, or franchise-in-mall businesses
    • Demonstrated experience standardizing operations and improving quality across multiple locations
    • Experience building frameworks, SOPs, and scalable processes and partnering with commercial/leadership on business goals
    • Working proficiency in Thai and English

  • ความสามารถทางภาษาอังกฤษ

    Level 3 - Business Level

  • ความสามารถทางภาษา (อื่นๆ)

    None

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