4 Jobs: Job Vacancies for Customer Support Positions
Car Service ManagerID:75654
60,000 THB ~ 100,000 THBBTS (Sukhumvit Line), Other (Countries)Job Description
Job SummaryThe Car Service Manager manages the service department, ensuring efficient workflow, high-quality service delivery, customer satisfaction, and revenue growth. The role bridges customers and technical teams to deliver premium automotive service standards.Key Responsibilities1. Service Operations- Manage daily workshop activities.- Assign jobs to technicians based on skill level.- Monitor job progress and ensure on-time delivery.- Ensure quality inspection before vehicle handover.2. Customer Management- Greet and consult customers regarding vehicle issues.- Prepare service quotations and explain repair recommendations.- Handle complaints and follow-up after service completion.- Maintain customer records and service history.3. Revenue & Target Achievement- Achieve monthly service sales targets.- Promote preventive maintenance packages.- Upsell additional services where necessary.- Monitor service conversion rate.4. Coordination- Coordinate with Head Technician for complex technical issues.- Work closely with parts department for availability.- Report performance and issues to Operation Manager.
Benefit
- Social security
- Annual bonus
- Performance incentive
- Training & development
- Leave entitlement
- Visa, Work permitCustomer Service OfficerID:75296
25,000 THB ~ 30,000 THBSrinakarin - Pattanakarn - PravetJob Description
- Handle key account customers.- Coordinate with customers; receive booking forms and enter bookings into the internal system.- Coordinate with concerned departments, including Transport, Packing, Sea, and Air Operations.- Coordinate with overseas agents to check costs, send pre-advice for new shipments, monitor cargo status, follow up on customer clearance at destination ports, and request debit notes.- Serve as the main PIC to handle and monitor Air, SEA, Import & Export, including domestic shipments.- Maintain relationships with customers.- Issue standard quotations and perform other assignments as directed by the superior.
Benefit
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Quality Control & CS Manager(JP speaker)ID:73423
50,000 THB ~ 56,000 THBBTS (Sukhumvit Line)Job Description
[Job Summary]- Provide guidance and consultation to the team to ensure smooth workflow.- Update manuals for stores and oversee overall sanitation management.- Check the accuracy of team documents (e.g., manuals and work-related materials).- Manage customer complaint handling.- Develop and improve team's work processes.- Edit and produce videos, such as videos about hygiene.- Responsible of any jobs that may be assigned
Benefit
<Benefit>
- Social Security
- Health Insurance : (IPD/OPD/Accident)
- Health Check-up
- Bonus (depend on company profit)Plaza Lounge (Manager/Japanese speaker) ID:70243
59,500 THB ~ 76,500 THBBTS (Sukhumvit Line)Job Description
[Job Description]- Respond to inquiries about credit cards (in person/phone), including card loss, transaction issues, overseas cash advances, and insurance. *Communication with Headquarters in Japan in Japanese is required.* - Provide customer service and reception for card members (mainly Japanese) at the Plaza Lounge (in person/phone). Offer travel assistance, restaurant, spa/massage, and tour recommendations and reservations. *Primarily for travelers from Japan, but also includes English support for members from China, Taiwan, and Korea.* - Plan and negotiate member benefits. *Negotiate with partner merchants, finalize contracts, and create promotional materials (in Japanese).* - Create benefit booklets. *Select participating stores and conduct benefit negotiations.* - Contribute articles and update information on the travel website “Tabi Laba.” *Conduct merchant visits, collect information, and create Japanese-language blog posts including interviews and photography.* - Summarize and analyze lounge usage and sales data monthly, and report to the manager. - Prepare and update display materials and documents for the Plaza Lounge.
Benefit
- Social Security
- Group insurance (IPD/OPD/Dental)
- Influenza vaccination
- Provident fund (3%)
- Annual health checkup
- Salary increase (1 time / year)
- Bonus
- Perfect Attendance (2,000THB)
- Language allowance
- Travelling allowance (2,000THB)
- Telephone allowance (1,000THB)
- OT (Full payment / Working day 150%, Holiday work payment 150%, Holiday overtime 300%)
- Annual leave (8days / year)
- Public training / Inhouse training
- Company activities
