Overview

• Salary

  50,000 THB ~ 80,000 THB

• Industry

  Logistics

• Job Description

  Key Account Management
  • Act as the primary point of contact for assigned Customer Service Manager - Key Account, maintaining strong client relationships and ensuring prompt responses to operational inquiries and urgent requests.
  
  Operational Coordination
  • Coordinate closely with internal departments including Operations, Transportation, and Customs teams to ensure smooth daily shipment execution across cross-border trucking services.
  
  Team Leadership
  • Lead, supervise, and coach the Customer Service team to maintain high service standards and ensure compliance with established Service Level Agreements (SLAs).
  
  Shipment Monitoring & Issue Resolution
  • Monitor daily shipment status and delivery performance, proactively identifying operational issues and implementing timely solutions to minimize service disruptions.
  
  Reporting & Performance Analysis
  • Prepare daily operational reports, monthly billing summaries, and performance analyses for management and key customers to support operational transparency and service improvements.
  
  Process Improvement
  • Identify opportunities to improve operational workflows and support the development of standardized procedures across the regional logistics network.