工作内容
- Develop and implement training and development programs for insurance sales teams.- Design training courses covering product knowledge, sales techniques, customer communication, and insurance requirements.- Conduct training, coaching, role plays, and workshops for both new and experienced sales employees.- Develop onboarding and development programs to improve sales capabilities.- Monitor and improve the quality of sales activities, particularly for Telesales.- Review sales quality and performance to identify areas for improvement.- Work closely with Sales Supervisors and Sales Managers to identify sales challenges and develop appropriate solutions.- Develop upskilling and reskilling programs to improve sales performance, including cross-selling and up-selling.- Support sales teams in improving product knowledge, selling skills, customer experience, and compliance.- Provide recommendations to management regarding training, coaching, and sales quality improvement.