Customer Success [IT Software]รหัส:70835

50,000 THB ~ 70,000 THBBTS (Silom Line), MRT Lineประมาณ 1 เดือน ที่ผ่านมา

ภาพรวม

  • รายได้ต่อเดือน

    50,000 THB ~ 70,000 THB

  • ประเภทธุรกิจ

    Software, Web Service

  • รายละเอียด

    [Responsibility]
    Strive for success of existing Japanese customer's onboarding who have implemented by delivering the value of the service and establishing the service to become an indispensable business infrastructure.

    ・Client Relationship Management
    Serve as the primary contact for client inquiries and concerns, ensuring high level of customer satisfaction and loyalty.
    ・Contract Renewals
    Proactively manage the renewal process, negotiating terms that align with client needs and company goals.
    ・Churn Prevention
    Identify at-risk accounts and develop strategies to retain them. Addressing any issues to prevent cancellations.
    ・Opportunity Expansion
    Explore and identify opportunities for upselling and cross-selling within existing accounts to drive revenue growth.
    ・Performance Monitoring
    Track and analyze account performance against key metrics to inform strategic decisions.
    ・Cross-functional Collaboration
    Support product promotion by delivering product value to customers as new functions are being released.
    Proposal of integration with other services to make the service become a business infrastructure.

คุณสมบัติ

  • คุณสมบัติ

    [Must]
    - Has bachelor's degree in any fields
    - Business level English
    - At least 4 years of experience in as a BtoB sales, customer succusses focuses existing customers and building better relationships

    [Advantage]
    - Japanese N2, N1
    - Experience in the B2B consulting industry
    - Technical support experience of IT services

  • ความสามารถทางภาษาอังกฤษ

    Level 3 - Business Level

  • ความสามารถทางภาษา (อื่นๆ)

    English

ข้อมูลเพิ่มเติม

  • สวัสดิการ

    - Social security
    - Medical Insurance
    - Variable Bonus
    - Salary raise once a year in June
    - Transportation expenses for commute (public transport)
    - Mobile (Communication cost to to be reimbursed)
    - Overtime
    - Annual Leave

  • เวลาทำงาน

    8:00 ~ 16:30

  • วันหยุด

    Saturday, Sunday and public holidays (We follow financial institution's holidays)

    Work from office is default, but work from home (1 day / week) is possible upon request.

    *7:30 - 16:00 for days when company-wide meeting is held.
    (Usually twice a month)

  • ประเภทงาน